Returns can be made at Jaguar 14 days from receipt of the order should you not be satisfied with part or all of the order received.
The cost of sending the return is paid by the customer and the amount will be deducted from the amount to be returned. To know the exact cost of return shipments consult the section: Frequently Asked Questions> Exchange and Return> Cost of return.
The products must be in perfect condition and unused, with the labels still attached, without repairs and with the corresponding purchase receipt.
Start return request:
To carry out the return process you have two options that will vary depending on whether you are a registered customer or not:
Select return method:
To make the return you can choose the option that is most convenient for you:
The return cannot be sent through a different transport agency than the one provided by Jaguar. In the case that a shipment is made through a different transport agency than the one provided, Jaguar will not be responsible for the shipment.
Confirmation of the return request:
Once the return request has been approved by Jaguar, you will receive an email indicating its approval.
In the email you will find attached the return label and the delivery note. You can also download the return label and the delivery note from: My account > My Returns.
Package preparation:
Refund of the amount:
Once the product has arrived at our central warehouse, it will be reviewed to verify that the product meets the conditions suitable for its return.